29 September

Somewhere out there, a hospitality employee is disgusted. Her new manager answers questions while playing video games in the back office. When she speaks up, he gets annoyed.

Somewhere out there, a manager is finally off the floor after years of grinding. He still gives directions and deals with problems, but he’s exhausted. And no one told him leading would feel this disconnected.

Consider this:
Distance creates stories. Not all of them are true.